SHIPPING POLICY

Shipping Policy

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and public holidays).
  • Custom-engraved or made-to-order items may require an additional 2–5 business days for production before shipment.
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

2. Delivery Time

  • This store operates as a cross-border dropshipping site. All items are shipped directly from overseas warehouses.
  • Standard delivery time: 7–20 business days from the date of shipment, depending on destination country and customs clearance.
  • Delivery may be delayed during peak seasons (e.g., Black Friday, Christmas) or due to customs inspections, extreme weather, or logistics disruptions beyond our control.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on destination country, package weight, and selected shipping method.
  • Free shipping may apply to orders above a specified threshold; please refer to the checkout page for the current offer.

4. Package Tracking

  • A tracking number is provided for every order via email after dispatch.
  • You may track your package through the link in the shipping confirmation email or by contacting our customer service.
  • Tracking information may take 24–48 hours to update after the label is created.

5. Customs Duties & Taxes

  • Import duties, customs fees, and local consumption taxes are not included in the item price or shipping cost.
  • These charges are the buyer's sole responsibility. Please check your country's customs policy before ordering.
  • We are not responsible for any delays caused by customs clearance procedures.

6. Incorrect or Incomplete Shipping Address

  • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.
  • If the package is returned to our warehouse due to an incorrect or undeliverable address, the buyer shall bear both the original and reshipment shipping costs.
  • Address changes can only be made before the order is shipped. Once dispatched, the address cannot be modified.

7. Failed Delivery & Lost Packages

  • If the carrier marks the package as delivered but you have not received it, please contact the local courier first, then reach out to our customer service within 7 calendar days.
  • For packages confirmed as lost in transit by the carrier, we will arrange a free reshipment or full refund at the buyer's option.